Refund Policy
1. Pricing tiers
| SKU | Tier | Turnaround | Type | Customer USD | Incl. gov't fee |
|---|---|---|---|---|---|
| E1 | STANDARD | 5 working days (typically ~1 week including weekends) | Single-entry | $50 | $25 |
| E1 | STANDARD | 5 working days (typically ~1 week including weekends) | Multiple-entry | $80 | $50 |
2. Refund scenarios
| Scenario | STANDARD (E1) |
|---|---|
| Cancel before submission to Vietnam | 100% (TVK service fee) |
| File not eligible and impossible to fix (before filing on the system) | 100% of the full amount — nothing filed, you lose nothing |
| Application rejected by Vietnam Immigration | 100% of the TVK service fee (government fee non-refundable under VN law) |
| SLA missed (delivered later than promised) | N/A (no fixed SLA) |
| You provided false info → rejected | Not refunded |
| You change mind after delivery | Not refunded |
| Vietnamese government system outage >7 days | 100% TVK fee |
Government fee ($25 single-entry / $50 multiple-entry): Once your application has been submitted to the Vietnamese authorities' system, the E-visa government fee is non-refundable under Vietnamese regulations — including if the application is refused. The refunds in Section 2 apply to the TVK service fee only.
3. Korean E-Commerce Consumer Protection Act compliance
Per Korean Act on the Consumer Protection in Electronic Commerce (전자상거래 등에서의 소비자보호에 관한 법률), Korean customers have a statutory right to cancel within 7 days of order purchase:
- Cancel before service performance begins (before document review): 100% refund, no questions asked
- Service partially performed: Refund prorated, with deduction for work completed (subject to detailed breakdown on request)
- Visa already approved / delivered: 7-day cooling-off does NOT apply per Article 17(2) — service has been "completed"
Korean customers may file refund disputes with the Korean Consumer Agency (한국소비자원) if not resolved within 14 days of request.
4. How to request a refund
- Email orders@govietnamglobal.com with subject "Refund Request — Order #[your order number]"
- Include: order number, payment method, reason for refund, applicable scenario from Section 2
- We respond within 1 business day (Mon-Fri, 9:00-18:00 KST) with refund decision
- Approved refunds processed within 5-10 business days to original payment method
- PayPal refunds: instant. Toss Payments refunds: 3-7 business days. Bank transfers: 5-10 business days.
5. Payment disputes
If there's any issue with a payment, please contact us first at orders@govietnamglobal.com; we're committed to resolving every refund request fairly and quickly. You retain full rights to dispute with your payment provider and to file a complaint under applicable consumer-protection law if needed.
6. Contact
Refund questions: orders@govietnamglobal.com
Mail: TAM VIET KOREA, 2F #203A, 32 Eulji-ro 15-gil, Jung-gu, Seoul, Korea